Privacy Policy

Last Updated: September 18, 2026

At JJRAYMOND, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect information such as:

Name
Email address
Shipping and billing address
Phone number
Order and transaction information
Payment-related information processed through our payment providers
Customer service communications
Website usage and device information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide shipping and delivery updates
Respond to customer service requests
Process returns, refunds, and exchanges
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Send service-related communications
Send marketing communications where permitted by law and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

JJRAYMOND generally does not store your complete payment card information on our own servers. Payment information may be handled directly by the applicable payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us operate the website, remember preferences, understand website usage, and improve the shopping experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, such as:

Payment processors
Shipping and delivery providers
Website and technology service providers
Customer service providers
Analytics and security providers

We do not sell your personal information for monetary consideration.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to our marketing communications, you may receive information about new products, promotions, or other JJRAYMOND updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

8. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including rights to request access, correction, deletion, or information about how your data is used.

To submit a privacy-related request, please contact us at:

support@jjraymond.com

We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

JJRAYMOND Customer Care
Email: support@jjraymond.com